TERMS & CONDITIONS

1. About These Terms

These Website Terms & Conditions govern your access to and use of www.renegaderevops.com (the "Website"), operated by Social Innovation Media Ltd trading as Renegade RevOps ("we", "us" or "our").

By using the Website, you agree to comply with the provisions relating to website use.

Separate contractual terms may apply if you purchase a product or engage us to provide consultancy, coaching, training or another service.

Nothing in these Terms removes statutory rights which cannot lawfully be excluded.

2. Business Information

Company: Social Innovation Media Ltd

Trading as: Renegade RevOps

Company number: 08376734

Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FH, England

Website: www.renegaderevops.com

Contact: Tom Mallens

Email: [email protected]

Support: [email protected]

Telephone: 07360 279111 / 07917 005938

3. Our Products and Services

Renegade RevOps provides business-to-business sales consultancy, sales performance training, coaching, prospecting guidance and related educational resources.

Depending on the offers available from time to time, we may provide:

Sales consultancy and advisory services.

Individual or group coaching and training.

Online workshops, webinars and events.

Digital resources, guides, templates and training materials.

Other products or services described on the Website.

Each offer's description, inclusions, applicable price, delivery arrangements and specific conditions should be explained before purchase.

Any separately agreed written contract, statement of work or product-specific conditions will prevail over these general Terms to the extent of any inconsistency.

4. Website Access and Acceptable Use

You may use the Website for lawful personal or business purposes.

You must not:

Use the Website unlawfully or fraudulently.

Attempt unauthorised access to our systems.

Introduce malicious software.

Disrupt the Website or other users.

Misrepresent your identity or submit knowingly false information.

Copy, republish, scrape or commercially exploit protected materials without permission, except where permitted by law.

Infringe intellectual property or other legal rights.

We may restrict access where reasonably necessary for security or misuse prevention.

5. Accuracy and Availability

We aim to keep our Website accurate, accessible and up to date.

However, some information may change, and we do not guarantee uninterrupted or error-free access.

We may update, suspend or withdraw Website features where reasonably necessary. This does not remove contractual or statutory obligations relating to paid products and services.

General content is provided for information and education and should not be treated as individually tailored professional advice.

6. Orders and Contract Formation

Where products or services can be purchased through the Website, the relevant checkout process will show the essential purchase information before payment.

Submitting an order constitutes an offer to purchase.

A contract is formed when we expressly accept the order, normally by issuing an order confirmation or providing access to the purchased product or service.

An automated acknowledgement of receipt does not necessarily constitute acceptance unless stated otherwise.

We may reject an order for legitimate reasons, including availability, obvious pricing mistakes or suspected fraud. Any money received for an unaccepted order will be refunded.

7. Prices and Payments

Prices will be displayed at the point of purchase in the specified currency.

Any applicable VAT, taxes, delivery charges or other mandatory fees will be identified before the customer becomes bound by the order, as required by law.

We may use third-party payment processors. Payment transactions may also be subject to the payment provider's security and processing conditions.

For international purchases, currency-conversion charges, card-provider charges and locally applicable taxes may arise.

Unless otherwise stated, payment is due at checkout.

Recurring payments or subscriptions, if offered, will have their billing frequency, renewal arrangements, cancellation method and relevant terms disclosed before purchase.

8. Delivery and Access

Delivery arrangements vary by product.

Digital content may be supplied by download link, email, access portal or another method stated at checkout.

Live training, coaching and services will be delivered according to the agreed booking details, programme description or separate contract.

We will provide information about delivery times and any material technical requirements before purchase where required.

Customers are responsible for providing accurate contact information and having suitable internet access and compatible equipment where necessary.

If delivery is delayed or a product is not supplied in accordance with legal requirements, the customer's applicable statutory and contractual remedies will remain available.

9. Cancellations, Returns and Refunds

Our separate Refunds & Cancellations Policy explains the relevant cancellation rights and procedures for goods, digital products, training and services.

That policy forms part of the purchase terms where it is brought to your attention before the contract is concluded.

Nothing in these Terms or the Refunds & Cancellations Policy excludes or restricts statutory consumer rights.

Business-to-business purchases may be subject to different cancellation arrangements from qualifying consumer purchases.

10. Intellectual Property

Unless otherwise stated, the Website's text, graphics, branding, videos, training materials, resources, downloadable content, frameworks and other original materials belong to Social Innovation Media Ltd or the relevant rights holders.

All applicable intellectual property rights are reserved.

Purchasing educational content normally provides a limited, personal or internal-business licence to use the material for its intended purpose.

Unless expressly authorised, purchasers may not:

Resell or redistribute purchased materials.

Share paid-access credentials with unauthorised users.

Reproduce substantial parts of protected content for commercial distribution.

Publish or sublicense our materials.

Remove copyright or ownership notices.

Nothing prevents uses permitted by applicable law.

Any wider licence must be agreed in writing.

11. Training, Coaching and Results

Our training, resources and consultancy are intended to help businesses improve sales and business development practices.

Any results depend on factors including implementation, experience, target market, resources, commercial conditions and individual circumstances.

Testimonials, case studies, financial figures, pipeline examples and other reported results describe particular experiences. They do not constitute guarantees of equivalent future outcomes.

We do not promise any particular number of appointments, leads, opportunities, sales, revenue or profit unless specifically agreed in a separate binding contract.

Each customer remains responsible for their own business decisions, prospecting activity, legal compliance and implementation.

12. Customer Responsibilities

When participating in our programmes or using our materials, you agree to:

Provide information reasonably required to deliver the purchased service.

Treat other participants and our personnel respectfully.

Respect confidentiality and intellectual property.

Avoid sharing another participant's confidential or personal information without an appropriate basis.

Use our advice and materials lawfully.

Ensure your own sales, marketing and data-handling practices comply with applicable law.

We may take proportionate action in response to serious or repeated misconduct, subject to applicable contractual and statutory rights.

13. External Links and Platforms

The Website may contain links to third-party websites, platforms or services.

We do not control those independent services and do not endorse every statement or item of content appearing on them.

Third-party services may have their own terms and privacy policies.

We are not responsible for third-party acts or omissions except to the extent required by law or where responsibility arises under our contract.

14. Personal Information

Personal information collected through the Website is handled in accordance with our Privacy Policy.

Use of cookies and similar technologies is subject to applicable data protection and electronic communications law.

15. Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence.

Fraud or fraudulent misrepresentation.

Any liability that cannot lawfully be excluded or restricted.

Any applicable consumer statutory rights and remedies.

Where permitted by law, we are not liable for losses caused solely by matters outside our reasonable control, or by a user's unlawful misuse of the Website.

For customers acting in the course of business, and except for liability which cannot lawfully be limited, neither party will be liable under these Website Terms for indirect or consequential commercial losses, including lost profits or lost business opportunities, arising from general Website use.

Any liability cap or further limitation applying to paid services must be expressly agreed and must satisfy applicable legal requirements.

For consumers, we remain responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill, in accordance with applicable law.

16. Events Outside Our Reasonable Control

We will not be responsible for delays caused by events genuinely beyond our reasonable control to the extent permitted by law.

Where such an event affects the delivery of a paid product or service, we will communicate reasonably with the customer and comply with applicable cancellation, refund and other legal obligations.

17. Changes to These Terms

We may amend these Website Terms periodically.

Updated versions will be published on the Website with an effective date.

Changes to these Terms will not retrospectively alter concluded purchase contracts without a lawful contractual basis and any agreement required by law.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

For business customers, subject to any separately agreed dispute-resolution provisions, the courts of England and Wales shall have exclusive jurisdiction over disputes arising from these Terms.

For consumers, this provision does not deprive you of mandatory protections or rights to bring proceedings in a jurisdiction where applicable consumer law permits.

Customers outside the United Kingdom may benefit from mandatory local laws which cannot lawfully be excluded by these Terms.

19. General Provisions

If any provision is found unenforceable, the remaining provisions will continue to apply to the extent legally possible.

Failure to enforce a right immediately does not mean we have waived it.

No third party has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

20. Contact

Questions about the Website, orders or these Terms should be sent to: Renegade RevOps

Social Innovation Media Ltd [email protected] [email protected]

07360 279111 / 07917 005938

Lytchett House, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FH, England