Social Innovation Media Ltd trading as Renegade RevOps
Effective date: 11th October 2026
1. Introduction
This policy explains the cancellation, refund and return arrangements applicable to products and services purchased from Social Innovation Media Ltd t/a Renegade RevOps through www.renegaderevops.com or other authorised sales channels where this policy is incorporated into the purchase contract.
Legal entity: Social Innovation Media Ltd
Trading as: Renegade RevOps
Company number: 08376734
Support email: [email protected]
Nothing in this policy excludes or limits rights that customers have under applicable consumer protection law.
2. Consumer and Business Purchases
Our services and resources are primarily designed for business customers, but an individual's legal status depends on the circumstances of their purchase.
Under UK consumer law, a consumer is generally an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
Consumer statutory cancellation rights may therefore apply to eligible purchases.
Purchases made wholly or mainly for business purposes may instead be governed by the specific contractual terms agreed for that transaction.
Where mandatory local consumer law applies to an international purchase, those protections will continue to apply.
3. Digital Products and Downloads
Digital products may include downloadable guides, templates, workbooks, recorded training, online courses and other electronically supplied content.
For eligible UK distance-contract consumer purchases, the normal statutory cancellation period is 14 days from the day after the contract is entered into, subject to applicable exceptions.
Where a consumer requests immediate supply of digital content not provided on a physical medium, and:
Gives express consent to supply beginning during the cancellation period;
Acknowledges that the statutory cancellation right will be lost once supply begins; and
Receives the required contractual confirmation, the statutory change-of-mind cancellation right can be lost when digital supply begins, in accordance with applicable law.
Where those requirements have not been met, the statutory cancellation rights and remedies remain applicable.
A customer will not lose statutory rights merely because a digital purchase is described as "non-refundable".
Nothing in this section affects remedies for faulty digital content, content not as described or any other statutory breach.
4. Online Training, Coaching and Services
For eligible consumer purchases of services made at a distance, the usual cancellation period is 14 days from the day after the contract is concluded.
Consumers may cancel during this period without giving a reason, subject to applicable legal exceptions.
If a consumer expressly requests that services begin before the cancellation period ends, they may be required to pay a proportionate amount for services actually provided before cancellation, where the legal requirements are satisfied.
Where a service is fully performed during the cancellation period after the required express request, consent and acknowledgement of loss of the right to cancel, the statutory change-of-mind cancellation right may end in accordance with the law.
Purchases of training, coaching or workshops by business customers are subject to the cancellation arrangements stated in their order confirmation, programme details or separate written agreement.
Where no special business cancellation arrangement has been agreed, any refund or rescheduling request will be considered under the contract and applicable law; there is no automatic contractual right to a change-of-mind refund.
5. Physical Products
If physical goods are offered for sale through the Website, eligible UK consumers normally have 14 days after receiving the goods to notify us of their decision to cancel a qualifying distance contract without giving a reason.
Where an order is delivered in separate instalments, the applicable period may run from receipt of the final item.
Following cancellation, consumers normally have a further 14 days to send the goods back.
Unless otherwise stated before purchase or required by law, customers are responsible for the direct cost of returning goods following a change-of-mind cancellation.
Returned goods should be appropriately packaged and sent to the return address provided by our support team. Please contact us before posting goods to our registered office.
We may make a legally permitted deduction where handling has reduced the value of goods beyond what is necessary to establish their nature, characteristics and functioning.
Some goods may be exempt from change-of-mind cancellation rights under applicable legislation. Any relevant exception will be identified before purchase.
Faulty or misdescribed goods remain subject to statutory remedies.
6. Refund Processing
Where a customer is legally entitled to a refund following cancellation:
We will use the original payment method unless the customer expressly agrees otherwise.
We will not charge an administrative fee for a statutory refund.
For services and eligible digital purchases, refunds will normally be processed within 14 days of being informed of a valid cancellation, subject to applicable legal provisions.
For physical goods, we may lawfully withhold reimbursement until the goods are returned or the customer provides evidence of dispatch, whichever occurs first, where applicable.
Where cancellation of physical goods includes a refund of delivery charges, statutory requirements concerning standard delivery will apply.
The time taken for refunded funds to appear in an account may depend on the customer's payment provider.
7. Faulty, Misdescribed or Undelivered Products
Customers retain all applicable statutory rights where products or services are faulty, not supplied, not as described or not performed with the required level of care and skill.
For eligible consumers, these rights may arise under the Consumer Rights Act 2015 and other applicable legislation.
Depending on the circumstances, statutory remedies may include repair, replacement, repeat performance, price reduction, rejection or refund.
We will assess such requests fairly and in accordance with applicable law.
8. Events and Workshop Bookings
For live workshops, webinars, group training and booked sessions, any additional booking-specific cancellation, transfer or rescheduling provisions will be disclosed before purchase where applicable.
Where an event is cancelled by us, and an equivalent alternative is not accepted, we will refund the relevant amount paid for the cancelled event in accordance with the contract and applicable law.
Where an event is rescheduled or materially changed, we will communicate the customer's available options and honour applicable contractual and statutory rights.
Different statutory cancellation rules may apply to certain services scheduled for a specific date or period, depending on their legal classification.
9. Business Consultancy Agreements
Bespoke consultancy, retained advisory work and corporate training engagements may be subject to separate signed proposals, statements of work or service agreements.
Those agreements may contain payment milestones, cancellation notice periods, committed fees, rescheduling arrangements and other commercial provisions.
Where there is a conflict, the specifically agreed contract will prevail, subject to any mandatory legal requirements.
10. Subscriptions and Recurring Purchases
If we offer subscriptions or recurring-payment products, the purchase information will explain their charges, billing frequency, renewal arrangements, cancellation method and applicable rights.
Cancellation of a subscription will be handled in accordance with its disclosed terms and any mandatory consumer subscription legislation applicable at the relevant time.
Cancelling future renewals does not necessarily create a right to reimbursement for services already supplied, unless the contract or applicable law provides otherwise.
11. International Customers
We accept that some customers may purchase from outside the United Kingdom.
This policy is principally drafted by reference to England and Wales law and applicable UK consumer protection legislation.
However, mandatory consumer rights in a customer's country or territory may apply and may provide additional or different protections.
Nothing in this policy is intended to remove rights which cannot lawfully be excluded.
12. How to Request a Cancellation or Refund
To request cancellation or a refund, please contact: [email protected]
Include, where available:
Your full name.
The email address used for purchase.
The order reference.
The product or service purchased.
Your request and any relevant problem with the order.
You do not need to provide a reason when exercising a statutory change-of-mind cancellation right.
A clear written cancellation statement is sufficient. You may use the optional cancellation format below.
13. Optional Cancellation Format
Complete and return this only if you wish to cancel an eligible contract.
To: Social Innovation Media Ltd trading as Renegade RevOps
Email: [email protected]
I/We hereby give notice that I/we cancel my/our contract for the supply of the following goods, digital content or services:
Product/service:
Order date:
Date received (if applicable):
Customer name:
Customer address:
Customer email:
Date:
Signature (only if submitted on paper):
14. Complaints and Disputes
If you are dissatisfied with a product, service or refund decision, please contact
[email protected] so that we can investigate.
We will seek to resolve complaints fairly and within a reasonable period.
This policy does not affect your right to seek legal remedies or use any mandatory dispute-resolution procedure.
15. Changes to This Policy
We may update this policy to reflect changes to our products, procedures or applicable law.
Changes will not retrospectively reduce rights under a completed purchase contract without a lawful basis.
The current policy will be published with its effective date.
16. Contact Details
Social Innovation Media Ltd trading as Renegade RevOps
Company number: 08376734
Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FH, England
Website: www.renegaderevops.com
Email: [email protected]
Alternative email: [email protected]
Telephone: 07360 279111 / 07917 005938