PRIVACY POLICY

1. Introduction

Social Innovation Media Ltd, trading as Renegade RevOps ("Renegade RevOps", "we", "us" or "our"), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit www.renegaderevops.com, contact us, subscribe to our communications, purchase our products, participate in training or engage with our consultancy services.

We process personal information in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR), and applicable amendments.

2. Who We Are

Legal entity: Social Innovation Media Ltd

Trading name: Renegade RevOps

Company registration number: 08376734

Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FH, England

Website: www.renegaderevops.com

Privacy contact: Tom Mallens

Email: [email protected]

Support: [email protected]

Telephone: 07360 279111 | 07917 005938

For personal information we collect and determine the purposes and means of using, Social Innovation Media Ltd is the data controller.

Where we process information solely on behalf of a client, we may instead act as a data processor under a separate agreement.

3. Information We Collect

Depending on how you interact with us, we may collect:

Identity and contact information, including your name, email address, telephone number, company, job title and business address.

Enquiry and communication information, including contact-form submissions, emails, meeting bookings and correspondence.

Customer and transaction information, including purchases, invoices, payment status and purchased products or services.

Training information, including enrolments, attendance, participation, submitted work and feedback.

Business and professional information, including publicly available company details, LinkedIn profile information and relevant professional contact details.

Technical information, including IP address, browser, device, website interaction and cookie preferences.

Marketing information, including preferences, subscriptions, communication history and responses to campaigns.

Payment-card details may be processed by our payment provider. We do not need to store full payment-card numbers ourselves.

Please do not send sensitive personal information unless it is genuinely necessary and we have agreed an appropriate way to receive it.

4. How We Collect Information

We may obtain information:

Directly from you when you make an enquiry, book a call, place an order or attend a programme.

Through website forms, subscriptions, bookings and purchasing processes.

Through our direct communications with you.

From publicly accessible business websites, professional directories and LinkedIn.

From business contact-data providers or referrals, where lawful.

Automatically through website technology and permitted cookies.

If we receive your information from someone other than you, we will provide required privacy information within the timescales prescribed by applicable law, unless an exemption applies.

5. Why We Use Your Information

We use personal information for the following purposes and legal bases:

Responding to enquiries and managing relationships: To answer questions, arrange meetings and discuss potential services. Our legal basis is legitimate interests or, where relevant, taking steps before entering a contract.

Delivering purchased products and services: To process orders, provide training, deliver digital products, manage accounts and provide support. Our legal basis is performance of a contract or taking steps at your request before entering one.

Payments and business administration: To maintain records, administer billing, comply with tax obligations and resolve disputes. Our legal bases are contract, legal obligation and legitimate interests, as applicable.

B2B business development: To identify potentially relevant organisations and professional contacts, contact appropriate decision-makers and explain services that may be relevant to their business. Our legal basis may be legitimate interests, subject to an appropriate assessment and applicable PECR marketing rules.

Email marketing: To share news, resources, insights and offers where we have valid consent or another lawful basis and the communication is permitted under PECR.

Website security and improvement: To protect our systems, identify misuse, understand website performance and improve our services. Our legal bases may be legitimate interests and consent, depending on the particular technology.

Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests and establish or defend legal claims.

Where consent is the basis for processing, you may withdraw it at any time without affecting processing already carried out lawfully.

6. Direct Marketing and Prospecting

As a B2B sales consultancy, we may contact relevant business professionals about our consultancy, sales training, coaching and related services.

Before undertaking direct marketing, we consider the applicable lawful basis, the type of contact, how their details were obtained, whether the communication is relevant and the requirements of PECR.

We distinguish between corporate business contacts and individuals, sole traders and certain partnerships, for whom different electronic-marketing rules may apply.

We will not treat legitimate interests under UK GDPR as automatically permitting marketing that requires consent under PECR.

You have an absolute right to object to the use of your personal information for direct marketing.

To opt out, contact [email protected] or use the unsubscribe method provided in an applicable marketing email.

We may retain minimum suppression information to ensure your opt-out is respected.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, security, analytics and marketing.

Strictly necessary technologies may be used where legally permitted without consent.

Where consent is required for non-essential cookies or tracking technologies, we will request it before using them.

You should be able to change or withdraw your cookie preferences using the website's cookie controls, where available.

Details of the actual cookies, providers, purposes and durations should be supplied in a website cookie notice or preference panel.

8. Sharing Personal Information

Where necessary, we may share personal information with:

Website-hosting and technology providers.

Payment processors and accounting providers.

Customer relationship management, booking and email platforms.

Training, webinar and online-meeting providers.

Professional advisers, including accountants and legal advisers.

Contractors and service providers acting under appropriate obligations.

Public authorities where required by law.

We do not sell personal information as a standalone commercial product.

We require service providers processing personal information on our behalf to implement appropriate protections and use the information only for authorised purposes.

9. International Data Transfers

We operate internationally and may work with customers, suppliers or service providers outside the United Kingdom.

Where personal information is transferred internationally and UK data protection transfer rules apply, we will use a legally recognised mechanism, such as UK adequacy regulations or appropriate safeguards, including the UK International Data Transfer Agreement or applicable UK Addendum where suitable.

We will undertake any required assessment and apply additional protections where necessary.

You may request further information about applicable safeguards by contacting us.

Where relevant, we will also consider the GDPR requirements applicable to individuals in the European Economic Area and other mandatory privacy laws.

10. Data Retention

We retain personal information only for as long as reasonably necessary for its original purpose, contractual obligations, legal requirements or legitimate business needs.

Retention depends on the type of information:

Enquiries and prospect records are reviewed for continued relevance and deleted, anonymised or suppressed when no longer needed.

Customer and transaction records are retained for applicable accounting, tax and legal periods.

Marketing subscriptions are maintained while a valid basis continues, subject to unsubscribe requests.

Security and technical records are retained according to their operational necessity.

Records relevant to disputes may be retained for an appropriate limitation period.

We periodically review retention decisions and do not retain identifiable information indefinitely without justification.

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, destruction and misuse.

Measures may include appropriate access controls, secure systems, restricted permissions, supplier due diligence and staff or contractor confidentiality obligations.

No online transmission or storage system can be guaranteed completely secure.

12. Your Data Protection Rights

Depending on applicable law and circumstances, you may have rights to:

Access your personal information.

Correct inaccurate information.

Request deletion.

Restrict processing.

Object to certain processing.

Receive and transfer certain personal information.

Withdraw consent.

Challenge certain solely automated decisions, where applicable.

Your right to object to direct marketing is absolute.

To exercise your rights, email [email protected] or [email protected].

We may need to verify your identity and will respond within applicable legal timeframes.

13. Complaints

We encourage you to contact us first so we can investigate any concerns.

You also have the right to complain to the UK Information Commissioner's Office - registered number ZA865215 www.ico.org.uk

If you are located outside the UK, you may also have rights to contact an applicable local supervisory authority.

14. Children

Our website and services are intended principally for business and professional audiences. They are not directed at children.

We do not knowingly seek to collect children's personal information through our business services.

15. Third-Party Websites

Our website may link to LinkedIn, third-party platforms and other external websites.

Those organisations operate their own privacy policies. We are not responsible for their independent processing of your information.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our activities, technology or applicable law.

The current version will be published on our website with its effective date. Where required by law, we will notify affected individuals or seek fresh consent.

17. Contact

For privacy questions, rights requests or complaints: Tom Mallens, Renegade RevOps

Social Innovation Media Ltd

Lytchett House, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FH, England [email protected] and [email protected]

07360 279111 / 07917 005938